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Refund policy
We're all about making things easy for you, which means you
have 60 days after receiving your item to request a
return.
All items must be unworn (with the exception of trying on),
unwashed, unaltered, and returned in their original
packaging. We reserve the right to refuse a refund if a
product is returned damaged or heavily used.
We currently do not provide return shipping labels. The
cost of return is approximately $10, depending on the
country. To show our appreciation, we will provide a
discount code for your next purchase once your return is
processed.
To start a return, you can contact us at
support@shaperluv.com, and we will provide you with all the
necessary information.
If your return is accepted, we’ll send you instructions on
how and where to send your package. Items sent back to us
without first requesting a return will not be
accepted.
You can always contact us for any return questions at
support@shaperluv.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is completed, we'll send out the new size.
The fastest way to ensure you get what you want is to return the item you have, and once the return is completed, we'll send out the new size.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@shaperluv.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@shaperluv.com.
Shipping
Shipping Methods & Delivery Times
We use outside delivery companies (UPS, FedEx, DHL, and USPS).
Orders are processed depending on item availability and payment
approval. During high-volume periods, product availability may
be subject to change while your order is being processed.
Express Shipping 3-7 business days / Standard Shipping 5-10
business days
Please note that shipping times do not include the standard 1-3
business days processing time it takes for the order to ship
out.
We are unable to deliver on weekends or public holidays, any
orders placed during this period will be dispatched the
following business day.
Does SHAPERLUV ship internationally?
Where is my item coming from?
Most of Shaperluv’s in-stock products are shipped from our US
warehouse.
Since we also ship to different countries, we've partnered with
top manufacturers and distributors around the globe to ensure
that only products of the highest quality standards are
delivered to you in no time. For presale orders &
international orders, you may receive the item from any of these
warehouses. Different warehouses mean that sometimes your order
may come in different packages at different times. No worries,
we'll keep you informed with the tracking numbers of different
packages.
How do I track my order?
Once your order has been shipped, you will receive an e-mail
notification containing the shipment tracking information. You
will then be able to track your order through the tracking
link on the email. Your order may arrive in several shipments.
You will receive a separate e-mail notification for each
shipment.
It will be sent to the email you used for placing the
order. If you fail to track your order, please email
support@shaperluv.com with your order number and request.
P.O. Boxes OR APO Boxes
Please note that UPS does not deliver to PO Boxes or APO
addresses.
How can I insure my package?
Shaperluv is proud to partner with the route, the leader in
package protection.
Lost package
Please contact us at support@shaperluv.com if you have not
received your delivered order or if it has been lost in
transit by the carrier. We would be happy to assist.
Privacy policy
Last updated: 02.09.2023
This Privacy Policy describes how SHAPERLUV (the "Site",
"we", "us", or "our") collects, uses, and discloses your
personal information when you visit, use our services, or
make a purchase from vigorblade.com (the "Site") or
otherwise communicate with us (collectively, the
"Services"). For purposes of this Privacy Policy, "you" and
"your" means you as the user of the Services, whether you
are a customer, website visitor, or another individual whose
information we have collected pursuant to this Privacy
Policy.
Please read this Privacy Policy carefully. By using and
accessing any of the Services, you agree to the collection, use,
and disclosure of your information as described in this Privacy
Policy. If you do not agree to this Privacy Policy, please do
not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including
to reflect changes to our practices or for other operational,
legal, or regulatory reasons. We will post the revised Privacy
Policy on the Site, update the "Last updated" date and take any
other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the
past 12 months personal information about you from a variety of
sources, as set out below. The information that we collect and
use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use
information we collect about you to communicate with you,
provide or improve or improve the Services, comply with any
applicable legal obligations, enforce any applicable terms of
service, and to protect or defend the Services, our rights, and
the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on
how you interact with our Site and use our Services. When we use
the term "personal information", we are referring to information
that identifies, relates to, describes or can be associated with
you. The following sections describe the categories and specific
types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services
may include:
- Basic Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly
provide us with certain information about yourself. You may
elect not to provide this information, but doing so may prevent
you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your
interaction with the Services ("
Usage Data "). To do this, we may use cookies, pixels and similar
technologies ("
Cookies "). Usage Data may include information about how you access and
use our Site and your account, including device information,
browser information, information about your network connection,
your IP address and other information regarding your interaction
with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties,
including from vendors and service providers who may collect
information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in
accordance with this Privacy Policy. Also see the section below,
Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with You We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific
information about the Cookies that we use related to powering
our store with Shopify, see
https://www.shopify.com/legal/cookies. We use Cookies
to power and improve our Site and our Services (including to
remember your actions and preferences), to run analytics and
better understand user interaction with the Services (in our
legitimate interests to administer, improve and optimize the
Services). We may also permit third parties and services
providers to use Cookies on our Site to better tailor the
services, products and advertising on our Site and other
websites.
Most browsers automatically accept Cookies by default, but you
can choose to set your browser to remove or reject Cookies
through your browser controls. Please keep in mind that removing
or blocking Cookies can negatively impact your user experience
and may cause some of the Services, including certain features
and general functionality, to work incorrectly or no longer be
available. Additionally, blocking Cookies may not completely
prevent how we share information with third parties such as our
advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal
information to third parties for contract fulfillment purposes,
legitimate purposes and other reasons subject to this Privacy
Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have in the past 12 months disclosed the following categories
of personal information and sensitive personal information about
users for the purposes set out above in "How we Collect and Use
your Personal Information" and "How we Disclose Personal
Information":
Category
- Identifiers such as basic contact details and certain order and account information
- Commercial information such as order information, shopping information and customer support information
- Internet or other similar network activity, such as Usage Data
Categories of Recipients
- Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
- Business and marketing partners
- Affiliates
We do not use or disclose sensitive personal information without
your consent or for the purposes of inferring characteristics
about you.
Category of Personal Information
Identifiers such as name, e-mail address and phone number
Commercial information such as records of products or
services purchased
Usage Data
Categories of Recipients
Business and marketing partners
Business and marketing partners
Business and marketing partners
User Generated Content
The Services may enable you to post product reviews and other
user-generated content. If you choose to submit user generated
content to any public area of the Services, this content will be
public and accessible by anyone.
We do not control who will have access to the information that
you choose to make available to others, and cannot ensure that
parties who have access to such information will respect your
privacy or keep it secure. We are not responsible for the
privacy or security of any information that you make publicly
available, or for the accuracy, use or misuse of any
information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms
operated by third parties. If you follow links to sites not
affiliated or controlled by us, you should review their privacy
and security policies and other terms and conditions. We do not
guarantee and are not responsible for the privacy or security of
such sites, including the accuracy, completeness, or reliability
of information found on these sites. Information you provide on
public or semi-public venues, including information you share on
third-party social networking platforms may also be viewable by
other users of the Services and/or users of those third-party
platforms without limitation as to its use by us or by a third
party. Our inclusion of such links does not, by itself, imply
any endorsement of the content on such platforms or of their
owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do
not knowingly collect any personal information about children.
If you are the parent or guardian of a child who has provided us
with their personal information, you may contact us using the
contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have
actual knowledge that we “share” or “sell” (as those terms are
defined in applicable law) personal information of individuals
under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or
impenetrable, and we cannot guarantee “perfect security.” In
addition, any information you send to us may not be secure while
in transit. We recommend that you do not use insecure channels
to communicate sensitive or confidential information to us.
How long we retain your personal information depends on
different factors, such as whether we need the information to
maintain your account, to provide the Services, comply with
legal obligations, resolve disputes or enforce other applicable
contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the
rights listed below in relation to your personal information.
However, these rights are not absolute, may apply only in
certain circumstances and, in certain cases, we may decline your
request as permitted by law.
- Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete: You may have a right to request that we delete personal information we maintain about you.
- Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site
or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these
rights. We may need to collect information from you to verify
your identity, such as your email address or account
information, before providing a substantive response to the
request. In accordance with applicable laws, you may designate
an authorized agent to make requests on your behalf to exercise
your rights. Before accepting such a request from an agent, we
will require that the agent provide proof you have authorized
them to act on your behalf, and we may need you to verify your
identity directly with us. We will respond to your request in a
timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal
information, please contact us using the contact details
provided below. If you are not satisfied with our response to
your complaint, depending on where you live you may have the
right to appeal our decision by contacting us using the contact
details set out below, or lodge your complaint with your local
data protection authority. For the EEA, you can find a list of
the responsible data protection supervisory authorities.
International Users
Please note that we may transfer, store and process your
personal information outside the country you live in. Your
personal information is also processed by staff and third party
service providers and partners in these countries.
If we transfer your personal information out of Europe, we will
rely on recognized transfer mechanisms like the European
Commission's Standard Contractual Clauses, or any equivalent
contracts issued by the relevant competent authority of the UK,
as relevant, unless the data transfer is to a country that has
been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or
this Privacy Policy, or if you would like to exercise any of the
rights available to you, please call or email us at
support@shaperluv.com.
We value your privacy and the information you consent to share
in relation to our SMS marketing service. We use this
information to send you text notifications (for your order,
including abandoned checkout reminders), text marketing offers,
and transactional texts, including requests for reviews from us.
Our website uses cookies to keep track of items you put into
your shopping cart, including when you have abandoned your
checkout. This information is used to determine when to send
cart reminder messages via SMS.
Terms of service
OVERVIEW
This website is operated by SHAPERLUV. Throughout the
site, the terms “we”, “us” and “our” refer to SHAPERLUV.
SHAPERLUV offers this website, including all information,
tools and Services available from this site to you, the
user, conditioned upon your acceptance of all terms,
conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from
us, you engage in our “Service” and agree to be bound by
the following terms and conditions (“Terms of Service”,
“Terms”), including those additional terms and conditions
and policies referenced herein and/or available by
hyperlink. These Terms of Service apply to all users of
the site, including without limitation users who are
browsers, vendors, customers, merchants, and/ or
contributors of content.
Please read these Terms of Service carefully before
accessing or using our website. By accessing or using any
part of the site, you agree to be bound by these Terms of
Service. If you do not agree to all the terms and
conditions of this agreement, then you may not access the
website or use any Services. If these Terms of Service are
considered an offer, acceptance is expressly limited to
these Terms of Service.
Any new features or tools which are added to the current
store shall also be subject to the Terms of Service. You
can review the most current version of the Terms of
Service at any time on this page. We reserve the right to
update, change or replace any part of these Terms of
Service by posting updates and/or changes to our website.
It is your responsibility to check this page periodically
for changes. Your continued use of or access to the
website following the posting of any changes constitutes
acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with
the online e-commerce platform that allows us to sell our
products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that
you are at least the age of majority in your state or
province of residence, or that you are the age of majority
in your state or province of residence and you have given
us your consent to allow any of your minor dependents to
use this site.
You may not use our products for any illegal or
unauthorized purpose nor may you, in the use of the
Service, violate any laws in your jurisdiction (including
but not limited to copyright laws).
You must not transmit any worms or viruses or any code of
a destructive nature.
A breach or violation of any of the Terms will result in
an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any
reason at any time. You understand that your content (not
including credit card information), may be transferred
unencrypted and involve (a) transmissions over various
networks; and (b) changes to conform and adapt to
technical requirements of connecting networks or devices.
Credit card information is always encrypted during
transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF
INFORMATION
We are not responsible if information made available on
this site is not accurate, complete or current. The
material on this site is provided for general information
only and should not be relied upon or used as the sole
basis for making decisions without consulting primary,
more accurate, more complete or more timely sources of
information. Any reliance on the material on this site is
at your own risk.
This site may contain certain historical information.
Historical information, necessarily, is not current and is
provided for your reference only. We reserve the right to
modify the contents of this site at any time, but we have
no obligation to update any information on our site. You
agree that it is your responsibility to monitor changes to
our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without
notice.
We reserve the right at any time to modify or discontinue
the Service (or any part or content thereof) without
notice at any time.
We shall not be liable to you or to any third-party for
any modification, price change, suspension or
discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively
online through the website. These products or Services may
have limited quantities and are subject to return or
exchange only according to our Refund Policy:
https://shaperluv.com/policies/refund-policy
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with
us. We may, in our sole discretion, limit or cancel
quantities purchased per person, per household or per
order. These restrictions may include orders placed by or
under the same customer account, the same credit card,
and/or orders that use the same billing and/or shipping
address. In the event that we make a change to or cancel
an order, we may attempt to notify you by contacting the
e‑mail and/or billing address/phone number provided at the
time the order was made. We reserve the right to limit or
prohibit orders that, in our sole judgment, appear to be
placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate
purchase and account information for all purchases made at
our store. You agree to promptly update your account and
other information, including your email address and credit
card numbers and expiration dates, so that we can complete
your transactions and contact you as needed.
For more details, please review our Refund Policy:
https://shaperluv.com/policies/refund-policy
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over
which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our
Service may include materials from third-parties.
Third-party links on this site may direct you to
third-party websites that are not affiliated with us. We
are not responsible for examining or evaluating the
content or accuracy and we do not warrant and will not
have any liability or responsibility for any third-party
materials or websites, or for any other materials,
products, or Services of third-parties.
We are not liable for any harm or damages related to the
purchase or use of goods, Services, resources, content, or
any other transactions made in connection with any
third-party websites. Please review carefully the
third-party's policies and practices and make sure you
understand them before you engage in any transaction.
Complaints, claims, concerns, or questions regarding
third-party products should be directed to the
third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER
SUBMISSIONS
If, at our request, you send certain specific submissions
(for example contest entries) or without a request from
us, you send creative ideas, suggestions, proposals,
plans, or other materials, whether online, by email, by
postal mail, or otherwise (collectively, 'comments'), you
agree that we may, at any time, without restriction, edit,
copy, publish, distribute, translate and otherwise use in
any medium any comments that you forward to us. We are and
shall be under no obligation (1) to maintain any comments
in confidence; (2) to pay compensation for any comments;
or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or
remove content that we determine in our sole discretion to
be unlawful, offensive, threatening, libelous, defamatory,
pornographic, obscene or otherwise objectionable or
violates any party’s intellectual property or these Terms
of Service.
You agree that your comments will not violate any right
of any third-party, including copyright, trademark,
privacy, personality or other personal or proprietary
right. You further agree that your comments will not
contain libelous or otherwise unlawful, abusive or obscene
material, or contain any computer virus or other malware
that could in any way affect the operation of the Service
or any related website. You may not use a false e‑mail
address, pretend to be someone other than yourself, or
otherwise mislead us or third-parties as to the origin of
any comments. You are solely responsible for any comments
you make and their accuracy. We take no responsibility and
assume no liability for any comments posted by you or any
third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store
is governed by our Privacy Policy, which can be viewed
here: https://shaperluv.com/policies/privacy-policy
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in
the Service that contains typographical errors,
inaccuracies or omissions that may relate to product
descriptions, pricing, promotions, offers, product
shipping charges, transit times and availability. We
reserve the right to correct any errors, inaccuracies or
omissions, and to change or update information or cancel
orders if any information in the Service or on any related
website is inaccurate at any time without prior notice
(including after you have submitted your order).
We undertake no obligation to update, amend or clarify
information in the Service or on any related website,
including without limitation, pricing information, except
as required by law. No specified update or refresh date
applied in the Service or on any related website, should
be taken to indicate that all information in the Service
or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the
Terms of Service, you are prohibited from using the site
or its content: (a) for any unlawful purpose; (b) to
solicit others to perform or participate in any unlawful
acts; (c) to violate any international, federal,
provincial or state regulations, rules, laws, or local
ordinances; (d) to infringe upon or violate our
intellectual property rights or the intellectual property
rights of others; (e) to harass, abuse, insult, harm,
defame, slander, disparage, intimidate, or discriminate
based on gender, sexual orientation, religion, ethnicity,
race, age, national origin, or disability; (f) to submit
false or misleading information; (g) to upload or transmit
viruses or any other type of malicious code that will or
may be used in any way that will affect the functionality
or operation of the Service or of any related website,
other websites, or the Internet; (h) to collect or track
the personal information of others; (i) to spam, phish,
pharm, pretext, spider, crawl, or scrape; (j) for any
obscene or immoral purpose; or (k) to interfere with or
circumvent the security features of the Service or any
related website, other websites, or the Internet. We
reserve the right to terminate your use of the Service or
any related website for violating any of the prohibited
uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF
LIABILITY
We do not guarantee, represent or warrant that your use
of our Service will be uninterrupted, timely, secure or
error-free.
We do not warrant that the results that may be obtained
from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the
Service for indefinite periods of time or cancel the
Service at any time, without notice to you.
You expressly agree that your use of, or inability to
use, the Service is at your sole risk. The Service and all
products and Services delivered to you through the Service
are (except as expressly stated by us) provided 'as is'
and 'as available' for your use, without any
representation, warranties or conditions of any kind,
either express or implied, including all implied
warranties or conditions of merchantability, merchantable
quality, fitness for a particular purpose, durability,
title, and non-infringement.
In no case shall AlphaInfuse, our directors, officers,
employees, affiliates, agents, contractors, interns,
suppliers, Service providers or licensors be liable for
any injury, loss, claim, or any direct, indirect,
incidental, punitive, special, or consequential damages of
any kind, including, without limitation lost profits, lost
revenue, lost savings, loss of data, replacement costs, or
any similar damages, whether based in contract, tort
(including negligence), strict liability or otherwise,
arising from your use of any of the Service or any
products procured using the Service, or for any other
claim related in any way to your use of the Service or any
product, including, but not limited to, any errors or
omissions in any content, or any loss or damage of any
kind incurred as a result of the use of the Service or any
content (or product) posted, transmitted, or otherwise
made available via the Service, even if advised of their
possibility. Because some states or jurisdictions do not
allow the exclusion or the limitation of liability for
consequential or incidental damages, in such states or
jurisdictions, our liability shall be limited to the
maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless
AlphaInfuse and our parent, subsidiaries, affiliates,
partners, officers, directors, agents, contractors,
licensors, Service providers, subcontractors, suppliers,
interns and employees, harmless from any claim or demand,
including reasonable attorneys’ fees, made by any
third-party due to or arising out of your breach of these
Terms of Service or the documents they incorporate by
reference, or your violation of any law or the rights of a
third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service
is determined to be unlawful, void or unenforceable, such
provision shall nonetheless be enforceable to the fullest
extent permitted by applicable law, and the unenforceable
portion shall be deemed to be severed from these Terms of
Service, such determination shall not affect the validity
and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred
prior to the termination date shall survive the
termination of this agreement for all purposes.
These Terms of Service are effective unless and until
terminated by either you or us. You may terminate these
Terms of Service at any time by notifying us that you no
longer wish to use our Services, or when you cease using
our site.
If in our sole judgment you fail, or we suspect that you
have failed, to comply with any term or provision of these
Terms of Service, we also may terminate this agreement at
any time without notice and you will remain liable for all
amounts due up to and including the date of termination;
and/or accordingly may deny you access to our Services (or
any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or
provision of these Terms of Service shall not constitute a
waiver of such right or provision.
These Terms of Service and any policies or operating
rules posted by us on this site or in respect to the
Service constitutes the entire agreement and understanding
between you and us and governs your use of the Service,
superseding any prior or contemporaneous agreements,
communications and proposals, whether oral or written,
between you and us (including, but not limited to, any
prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of
Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements
whereby we provide you Services shall be governed by and
construed in accordance with the laws of United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of
Service at any time at this page.
We reserve the right, at our sole discretion, to update,
change or replace any part of these Terms of Service by
posting updates and changes to our website. It is your
responsibility to check our website periodically for
changes. Your continued use of or access to our website or
the Service following the posting of any changes to these
Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us
at support@shaperluv.com.
Our contact information is posted below:
support@shaperluv.com
By consenting to Shaperluv’s SMS marketing in the
checkout and initializing a purchase or subscribing via
our subscription tools, you agree to receive recurring
text notifications (for your order, including abandoned
checkout reminders), text marketing offers, and
transactional texts, including requests for reviews from
us, even if your mobile number is registered on any state
or federal do-not-call list. Message frequency
varies.
Consent is not a condition of purchase. If you wish to
unsubscribe from receiving text marketing messages and
notifications, reply with STOP to any mobile message sent
from us or use the unsubscribe link we provided you within
any of our messages. You understand and agree that
alternative methods of opting out, such as using
alternative words or requests, will not be considered a
reasonable means of opting out.
We do not charge for the service, but you are responsible
for all charges and fees associated with text messaging
imposed by your wireless provider. Message and data rates
may apply. For any questions, please text HELP to the
number you received the messages from. You can also
contact us at support@shaperluv.com for more
information.
We have the right to modify any telephone number or short
code we use to operate the service at any time. You will
be notified on such occasions. You agree that any messages
you send to a telephone number or short code we have
changed, including any STOP or HELP requests, may not be
received, and we will not be liable for honoring requests
made in such messages.
To the extent permitted by applicable law, you agree that
we will not be liable for failed, delayed, or misdirected
delivery of any information sent through the service, any
errors in such information, and/or any action you may or
may not take in reliance on the information or Service.
Your right to privacy is important to us. You can see our
Privacy Policy here
https://shaperluv.com/policies/privacy-policy to determine
how we collect and use your personal information.
Cancellations
Some items in our store may be offered to you as a
subscription, a pre-order or try before you buy. This
cancellation policy lays out how you can change or cancel
these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat
deliveries. These are based on the subscription duration and
frequency that you select. Your payment details will be stored
securely and you'll be charged for each of these deliveries,
unless you choose to pay in advance. Some subscriptions may
auto-renew at the end of their duration. If you don't want to
renew a subscription you can cancel it. If you want to cancel
or change your subscription, you can do it at any time. Your
order confirmation emails have links to your order. You can
manage your subscription from there. See our returns policy
for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock
or soon-to-be-available product not yet in inventory. We may
collect no payment or a partial deposit at checkout, store
your payment method, then fulfill and charge the full or
remaining payment at a future date. You can cancel a partially
paid pre-order order that has not yet been fulfilled. If the
order has been fulfilled, then you can't cancel the order, but
you can request a full or partial refund. See our returns
policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your
payment method before fulfilling the order. You will have a
certain amount of time to decide if you want to keep the item.
Once the time period has passed, if you have not returned the
item, we will charge your payment method for the full amount.
Contact
GET IN TOUCH WITH SHAPERLUV!
Contact Us:
Hello, welcome to Shaperluv. Whether you have questions about
our products, shipping, returns, size guides, drop dates, or
anything else on your mind, we’d love to hear from you. We’ll
respond to within 24-48 hours.
Live Chat:
Need help? Contact us via our Live Chat option in the bottom
right corner of your screen. Our team is available Mon-Fri
9:00 am-5:00 pm EST.
E-mail Us and call us:
Please email us at
support@shaperluv.com
or contact us using the form below and allow 1-2 business days
for your response
Support phone number: +1 (551) 229-9353